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Welcome to Eaties Food Marketplace!
Eaties Food Marketplace is owned and operated by Newswrap Pty Limited.
Eaties Food Marketplace values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.
By downloading and using the platform, you accept the practices described in this privacy policy. Your use of the platform is also subject to our terms and conditions.
This privacy policy may change from time to time. Your continued use of the platform after we make changes to this privacy policy is considered acceptance of those changes, so please check this policy periodically for updates. This privacy policy has been developed and is maintained in accordance with all applicable federal and international laws and regulations and specifically with the Privacy Act 1988 (Privacy Act – Australian regulation).
1. GENERAL INFORMATION
The personal data of the users that are collected and processed through:
Will be under responsibility and in charge of:
· Newswrap Pty Limited. Email : privacy@eaties.com.au
(Hereinafter referred to as “Eaties Food Marketplace”).
2. TYPES OF INFORMATION GATHERED
The information we collect from our users helps us to effectively provide our platform and to personalise and continually improve the user experience on the platform. These are the types of information we collect:
Information You Give Us. You provide information when you search and read content within the platform, use the platform features in general, register as a user (Buyers and Sellers), post products, place orders and/or communicate with us through our contact information or via our contact forms. As a result of those actions, you may provide us with the following information:
· First and last name
· Phone number (includes WhatsApp number)
· Address
· User content
· Any additional information relating to you that you provide to us directly or indirectly through our website.
Eaties Food Marketplace will not collect any personally identifiable information about you, unless you provide it.
Information Collected Automatically: By downloading and using the platform, you automatically provide us with the following information:
· The device and information you use to access the platform.
· Your IP addresses
· Operating system and device characteristics
· Referrer URLs
· Which parts of the platform you use and how often
Payment Information: Your payment data will be processed by the payment processors available on this platform (PayPal, Zip Pay and Afterpay), which will process and store your data securely and for the sole purpose of processing the purchase of products. Eaties Food Marketplace reserves the right to contract any payment platform available on the market, which processes your data for the sole purpose of processing the purchase of products.
Please refer to the privacy policy of PayPal, Zip Pay and Afterpay here:
· https://www.paypal.com/us/webapps/mpp/ua/privacy-full
· https://zip.co/au/page/privacy
· https://www.afterpay.com/en-AU/privacy-policy
Location: We store real-time information about the location of users when they use the services available on the platform, accessing the geolocation function built into the devices of each user. This information is stored to facilitate the correct use of the platform and provide specific services based on the user's location. This information is used for the time necessary to provide the services and is stored in the history of each user. Users will be able to consult their order history through the platform. However, this information does not identify or individualize the person, it is completely anonymous. The user can request the removal of such information but certain functionalities of the platform would not be available. Location information collected through the platform will be treated in accordance with this privacy policy.
GOOGLE Analytics. We use Google Analytics provided by Google, Inc., USA (“Google”). These tool and technologies collect and analyse certain types of information, including IP addresses, device and software identifiers, referring and exit URLs, feature use metrics and statistics, usage and purchase history, media access control address (MAC Address), mobile unique device identifiers, and other similar information via the use of cookies. The information generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States. We use the GOOGLE Analytics collection of data to enhance the website and improve our service.
Please consult Google's privacy policy here:
· https://policies.google.com/privacy
Facebook Pixel: Our website uses the Facebook Pixel. Through the Facebook Pixel we can collect user information for different purposes. We use the Facebook Pixel for the following purposes:
· Collect statistics about our website (for example, the number of users who visited a page).
· Collect information about how you interact with our website (for example, whether you opened or followed links contained in them).
· Personalise online services and marketing communications.
· Tailor advertisements to users and optimise advertising campaigns.
The information collected through the Facebook Pixel will be collected and stored by Facebook and will be treated in accordance with its privacy policy. The information we collect through the Facebook Pixel does not personally identify the user and will never be used for purposes other than those contained in this privacy policy and Facebook's privacy policy.
Please consult Facebook's privacy policy here:
· https://www.facebook.com/privacy/explanation
Social Media: On our platform you will find links and functions linked to different social networks, where you can share your information. The user will also be able to share information from their social networks through the platform or when logging in through their social network accounts.
It is advisable to consult the privacy policy and data protection of each social media used on our platform.
· Facebook: https://www.facebook.com/privacy/explanation
· Instagram: http://instagram.com/about/legal/privacy/
3. HOW LONG WE KEEP YOUR DATA
Personal data provided by users and customers through the website will be retained for as long as necessary to provide the platform and the functionalities available on the platform, to provide delivery of the products and until the user retains his or her account on the website or decides to close it or until Eaties Food Marketplace closes and deletes the user's account. Eaties Food Marketplace may be allowed to retain personal data for a longer period whenever the user has given consent to such processing, as long as such consent is not withdrawn. Furthermore, Eaties Food Marketplace may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, personal data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
4. HOW WE USE YOUR INFORMATION.
In general, we use the information we collect primarily to provide, maintain, protect and improve our current platform and services. We use personal information collected through our website as described below:
· Identify you as a user in our system.
· Provide platform functionalities.
· Publish sellers' products.
· Show the businesses and products available on the website
· Send notifications of orders via sms or email.
· Placing orders and processing payment of orders.
· Deliver products.
· Understand and enhance your experience using our platform.
· Respond to your comments or questions through our support team.
· Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages.
· Communicate with you about upcoming events, offers and news about content and services offered by Eaties Food Marketplace and our selected partners.
· Marketing purposes of Eaties Food Marketplace.
· Link or combine your information with other information we get from third parties to help understand your needs and provide you with better service.
· Protect, investigate and deter against fraudulent, unauthorised or illegal activity.
5. HOW DO YOU GET MY CONSENT?
By using the functionalities available on the platform, registering as a user (sellers and buyers), publishing products, placing an order, communicating with us through the contact forms or our contact information and providing us with personal information to communicate with you, you consent to our collection, storage and use of your information on the terms contained in this privacy policy. You may withdraw your consent at any time by sending us your request through the contact information or contact page.
6. HOW WE SHARE INFORMATION
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below.
Third-Party Service Providers. We use the services of third parties to perform certain functions on the platform. For example, creating and hosting the platform, processing payments (PayPal, Zip Pay and Afterpay), sending emails, providing marketing services and delivering search results.
These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.
Business Transfers. In the event that Eaties Food Marketplace creates, merges with, or is acquired by another entity, your information will most likely be transferred. Eaties Food Marketplace will email you or place a prominent notice on our Platform before your information becomes subject to another privacy policy.
Protection of Eaties Food Marketplace and others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and conditions and other agreements, or protect the rights, property, or safety of Eaties Food Marketplace, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
With Your Consent. Other than as set out above, you will receive notice when personally identifiable information about you might go to third parties, and you will have an opportunity to choose not to share the information.
Anonymous Information. Eaties Food Marketplace uses the anonymous browsing information collected automatically by our servers primarily to help us administer and improve the Platform. We may also use aggregated anonymous information to provide information about the Platform to potential business partners and other unaffiliated entities. This information is not personally identifiable.
Email Address. The email address that you supply to us for purposes of receiving our email communications will never be rented or sold to a third party.
7. PROTECTING YOUR INFORMATION
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide through the website. If transactions are processed on the website, transaction information is transmitted to and from the website in encrypted form using industry standard SSL connections to help protect such information from interception. We restrict authorised access to your personal information to those persons who have a legitimate purpose to know that information and to those persons you have authorised to have access to that information. Eaties Food Marketplace follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Eaties Food Marketplace receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while Eaties Food Marketplace strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.
8. RIGHTS
Users who provide information through our website, as data subjects and data owners, have the right to access, rectify, download or delete their information, as well as to restrict and object to certain processing of their information. While some of these rights apply generally, others apply only in certain limited circumstances. We describe these rights below:
· Access and portability: to access and know what information is stored in our servers, you can send us your request through our contact information.
· Rectify, Restrict, Limit and Delete: You can also rectify, restrict, limit or delete much of your information.
· Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is retained and whether it is shared with third parties.
· Object: When we process your information based on our legitimate interests as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have compelling legitimate reasons to continue processing it or where it is necessary for legal reasons.
· Revoke consent: Where you have previously given your consent, such as to allow us to process and store your personal information, you have the right to revoke your consent to the processing and storage of your information at any time. For example, you may withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a legal basis for doing so or if your withdrawal of consent was limited to certain processing activities.
· Complaint: If you wish to file a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users can exercise all these rights by contacting us through the contact information or the contact page.
· Rights related to automated decision-making, including profiling: website users may request that we provide a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.
Users or owners of the personal information they provide through the platform may exercise these rights over their personal information at any time and without any limitation by sending us their request through our contact information.
9. CHILDREN’S ONLINE PRIVACY PROTECTION
We comply with the requirements of the Privacy Act 1988 (Privacy Act – Australian regulation), regarding the protection of personal data we collect, use and store from children under 13 years of age. Our platform and services are intended for people of all ages where we may collect personal information from people under the age of 13. However, we do not collect personal information from children under the age of 13 without the proper authorisation and consent of their parents or legal guardians in the manner set forth in this privacy policy. If we become aware that a child under the age of 13 has provided us with personal information without proper authorisation from a parent or legal guardian as set forth in this Privacy Policy, we will take steps to delete that information, terminate that person's account, and restrict access to the services.
10. EDITING AND DELETING INFORMATION
If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect. You can change, modify, rectify and delete your Information at any time, please contact us through the contact information. To opt-out of Eaties Food Marketplace email, follow the instructions included in the email. Your request should be processed within 48 hours.
11. THIRD PARTIES
Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information Eaties Food Marketplace collects from you. If you disclose your information to others, whether other users or suppliers on Eaties Food Marketplace, different rules may apply to their use or disclosure of the information you disclose to them. Eaties Food Marketplace does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Eaties Food Marketplace is not responsible for the privacy or security practices of other platforms on the Internet, even those linked to or from the Eaties Food Marketplace site. Eaties Food Marketplace encourages you to ask questions before you disclose your personal information to others.
12. CONTACT US
If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us using the contact information below:
Eaties Food Marketplace. Email : privacy@eaties.com.au